Bat Bros Cricket – Privacy Policy

Bat Bros Cricket – Privacy Policy

Effective Date: 23/05/2025

Bat Bros Cricket is committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR). This privacy policy outlines how we collect, use, and protect your personal information.

1. Who We Are
This website is operated by Bat Bros Cricket. For any privacy-related queries, you can contact us at:

Email: info@batbroscricket.co.uk
Website: https://batbroscricket.co.uk

2. What Information We Collect
We collect and store information you provide directly to us when:

You place an order
Create an account
Subscribe to communications
Contact us via email or our contact form
This includes:

Your name
Email address
Telephone number
Delivery and billing address
Order history and preferences
Payment information (securely processed via Stripe or PayPal — not stored on our servers)
We also collect technical data from your visit using cookies and similar technologies:

IP address
Browser type
Device information
Referring URLs
On-site behaviour (via Google Analytics)

3. How We Use Your Information
We use your information to:

Fulfil your orders and provide customer service
Communicate updates and offers (if opted-in)
Maintain your account and order history
Improve our website performance and user experience
Comply with legal and tax obligations (e.g. HMRC)

4. Sharing Your Information
We only share your data where necessary to complete transactions and operate our business. This includes:

Payment processors (Stripe, PayPal)
Logistics and fulfilment services
Google Analytics (anonymised website usage tracking)
HMRC and legal bodies when required by law
We will never sell or rent your personal information.

5. Cookies
We use cookies to:

Provide essential site functionality
Track performance and analytics
Support marketing campaigns
You can manage cookie preferences in your browser or through our cookie consent banner.

6. Data Retention
We retain customer data for up to 6 years to meet regulatory requirements and support customer queries. Data no longer needed will be securely deleted.

7. Your Rights
You have the right to:

Access any personal data we hold about you
Request corrections or deletion of your data
Object to or restrict how your data is processed
Withdraw consent (where applicable)
To exercise any of your rights, email us at info@batbroscricket.co.uk.

8. Data Security
We take your privacy seriously and protect your data with secure server connections (HTTPS), limited access protocols, and best practice encryption and storage safeguards.

9. Changes to Our Privacy Policy
We may update this privacy policy from time to time to reflect changes to our operations or legal obligations. The most recent version will always be available on our website.

Last Updated: 23/05/2025