Refund policy
Refund & Returns Policy
Return & Refund Policy
30-Day Return Window
You may return eligible items within 30 days of receiving your order. If 30 days have passed, we can’t offer a refund or exchange.
Eligibility
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Item must be unused, in the same condition, and in its original packaging.
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Proof of purchase is required.
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Please do not send items back to the manufacturer.
Return Shipping & Fees
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Customer provides return shipping. Original shipping charges are non-refundable.
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We do not charge a restocking fee.
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If an item arrives faulty or damaged, contact us first so we can make it right.
Final Sale
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Items marked “Final Sale” or purchased from our Final Sale collections are not eligible for return or exchange.
Sale Items
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Discounted “sale” items are refundable unless marked Final Sale on the product page.
Partial Refunds (if applicable)
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At our discretion for items not in original condition, used, damaged, or missing parts for reasons not due to our error.
Refunds
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Once your return is received and inspected, we’ll email you the approval/rejection.
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Approved refunds are issued to your original payment method. Posting times depend on your bank or card issuer.
Exchanges
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We replace items only if they are defective or damaged. Email us to arrange an exchange.
How to Start a Return
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Email info@batbroscricket.co.uk with your order number and reason.
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Post items to:
Bat Bros Cricket
Unit 1, Parade Court, Central Blvd.
Prologis Park, Coventry, CV6 4QL, United Kingdom
For high-value items, use a tracked/insured service. We can’t guarantee receipt of untracked returns.
This policy does not affect your statutory rights.